Wise is a global technology company, building the best way to move and manage the world’s money. Min fees. Max ease. Full speed.

Whether people and businesses are sending money to another country, spending abroad, or making and receiving international payments, Wise is on a mission to make their life easier and save them money.

As part of our team, you will be helping us create an entirely new network for the world's money. For everyone, everywhere.

More about our mission.

We’re looking for an Senior Employee Relations Advisor for our Latin America region to join our People Operations Team in São Paulo. This role is a unique opportunity to have an impact on Wise’s mission, grow as a people specialist and help save millions more people money. This role will report to the People Operations Lead for Latin America based in São Paulo, Brazil.

If you'd like to be considered for the role, please submit your resume in ENGLISH.

Your mission:

This is an exciting opportunity to ensure that the relationship between the company and our Brazil and Mexico employees is fair, respectful and constructive. You will support and advise Wisers and Leads in relation to complex issues, balancing our exposure to risks, these complex issues refer to D&I issues, performance, behavior, conduct, and wellbeing ensuring that everything is in accordance with our Code of Conduct. Our mission is to assist our Leads and teams to deliver a seamless employee experience throughout the entire 'Wiser' journey for our employee (Wiser) population in our Brazil and Mexico offices. 🌎

Here’s how you’ll be contributing to People Operations:

• Independently own ER matters end-to-end within your dedicated business functions, supporting and advising Wisers and Leads through a significant range of complex situations (from internal conflict management to external escalated cases)
• Partner with People Advisors around the globe in any cross-geographical ER cases, navigating complexity and flexibility with DEI and legal considerations.
• Collaborate with People Partners to complement their functional business insights with your ER data and expertise.
• Analyze and identify data-driven trends to help educate and advise our functions and the Senior Leadership team on business focus areas and better ER practices.
• Proactively keep up to date with local employment laws and working practices, sharing knowledge and collaborating with the Support subteam to ensure our guidelines, policies and processes are compliant and we continue to give customer-centric advice.
• Review our current and evolving operational processes (across all aspects of the Wiser journey from onboarding to offboarding) and identify improvements to help us scale the impact of the People team without compromising the Wiser experience.
• Own and contribute to local and global projects, providing advisory input to help us collaboratively shape the future of Wise as we continue to grow.
• Update and deliver People-related training sessions in order to upskill our Leads and address knowledge gaps that are highlighted in our ER data.
• Provide additional support to the wider People team and other leaders with ad-hoc tasks/data queries and project-based work.
• As one of the most senior People team members based in São Paulo currently, you will support the People Operations Lead to champion cross-team collaboration to positively influence our culture and ways of working.

This role will give you the opportunity to:

• Contribute strategic thinking towards the bi-annual planning cycles: attend global review sessions, collate data on team performance, share ideas for improvements and lead new projects.
• Create continuous improvement within the team: partner with your global team and your lead to recommend new approaches and changes in policy and procedures, co-creating solutions with a global and mass customization outlook.
• Maximize advisory impact and partnership: collaborate with the People Partners (HRBPs) and senior stakeholders to share advisory data and trends to drive empowered and inclusive stakeholder relationships.

About you:

• Strong HR experience: previous and demonstrable experience in a HR Advisor / ER Specialist role, owning and advising on a range of ER matters end-to-end (investigations, grievance and complaints, etc.)
• Subject matter expert in employment law and ER advice: Senior Leadership will look to you for sound advice on a variety of complex cases. You need to have strong knowledge of Brazil’s employment law landscape.
• Strong growth mindset: being resilient to and excited about change in a hyper-growth environment, with the opportunities it brings and the multiple projects you’ll be involved with simultaneously.
• Data driven: you always start with data, facts and insights to help inform your approach through storytelling to solving problems and analyzing needs.
• A heap of empathy and emotional intelligence: you’ll need to be able to communicate effectively and inclusively, both in person and in writing, and deal with confidential information in a professional manner.
• Adaptable: you’ll be as comfortable working with ambiguity as you are with certainty, as we need someone who can be agile enough to respond to changing priorities, but be able to have big-picture proactive thinking for the long-term path ahead.
• Collaborative: with tested mediation skills, you guide a vast variety of stakeholders, building and fostering relationships over time, but also not afraid to challenge through healthy discussions.
• Tech savvy: familiar with Google Suite, Slack, Workday, but also adept to learning new technology as we grow.

Some extra skills that would be great:

• Regional experience: you have employment law in other countries in the LATAM region (specially Mexico)
• An up-to-date professional HR Certification to demonstrate your expertise and commitment within the field of Human Resources would be nice to have, but is not required
• Financial services experience – you possess deeper insight to empower our team further with our commercial strengths, weaknesses, opportunities and threats

Key Benefits:

• 🚀 RSU’s in a rapidly growing company
• 💻 Flexible working model – During the first six months, you’ll be in office most days of the week to become fully immersed in Wise’s culture and ways of working. After the initial period, you’ll be in office at least 3 days per week.
• ✈️ Wisers can work remotely for 90 days a year. By ‘remote’ we don’t just mean from home, but from wherever in the world you choose to
• 💪 An annual self-development budget
• 🩺 Medical, dental, & vision insurance – including HSA and FSA options
• 💝 Company-paid: Life Insurance, Short & Long-Term Disability, and an EAP program
• ☀️ 25 days PTO, 15 sick days, 11 bank holidays, 5 compassionate leave days, 3 paid “Me” days and a paid volunteer day, annually
• 🏝️ A paid 6-week sabbatical leave after four years
• 👶🏼 18-weeks of paid parental leave, after a year with us
• 💰 401k with up to a 4% employer match
• 🏆 BuiltIn Award winner for Best Places to Work and Best Large Places to Work
• Click HERE for more info on our benefits (Austin)

#LI-KE1

For everyone, everywhere. We're people building money without borders — without judgement or prejudice, too. We believe teams are strongest when they are diverse, equitable and inclusive.

We’re proud to have a truly international team, and we celebrate our differences.

Every Wiser should feel that they can be themselves at work.

Inclusive teams help us live our values and make sure every Wiser feels respected, empowered to share their contributions towards mission zero and able to progress in their careers.

Having diverse teams that reflect our diverse customer base helps us build a better product. We can be more creative and empathetic to our customer’s needs and make sure we leave no-one behind on our journey to mission-zero.

For everyone, everywhere. We're people building money without borders — without judgement or prejudice, too. We believe teams are strongest when they are diverse, equitable and inclusive.

We're proud to have a truly international team, and we celebrate our differences.
Inclusive teams help us live our values and make sure every Wiser feels respected, empowered to contribute towards our mission and able to progress in their careers.

If you want to find out more about what it's like to work at Wise visit Wise.Jobs.

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