Wise is a global technology company, building the best way to move and manage the world’s money.
Min fees. Max ease. Full speed.

Whether people and businesses are sending money to another country, spending abroad, or making and receiving international payments, Wise is on a mission to make their lives easier and save them money.

As part of our team, you will be helping us create an entirely new network for the world's money.
For everyone, everywhere.

More about our mission and what we offer.

We’re looking for a Senior People Operations Specialist to join our People Operations team in the Tallinn office. This role is a unique opportunity to have an impact on Wise’s mission and assist our Wisers, Leads and teams in delivering a seamless employee experience throughout the entire ‘Wiser’ journey.

This role will report to our People Operations Lead based in Tallinn.

Your mission:

As one team, our People Operations’ (part of People Services) vision is to create fast, convenient, transparent Wiser support, powered by smart tech and human advice. To help us get there, you’ll have the exciting opportunity to own operational process matters across a number of platforms, providing important insights and sound recommendations for process changes, and ensuring key stakeholders are continually informed of relevant updates.

You’ll also provide input on team goals, KPIs, efficiencies, process improvements and future optimization of our People Operations team, through deliverables in local and global projects.

Role summary:

You're now really familiar with the processes that power our operational engine. As a result, you're a close support for your Lead, and a role model for your team who look up to you for your knowledge, expertise and ways of working.

You're helping us to identify the problems to solve and better understand what's needed from the Wiser experience (both from a local and global perspective) by building more data-driven analysis into team discussions. You're also starting to develop a network outside of your immediate team and making a name for yourself in the wider People tribe.

Responsibilities:

Wiser support

• Assist the POps Lead in promoting the People team's ticketing desk, managing traffic across our inboxes and communication channels in line with SLAs, acting as an escalation point for the team to resolve blockers, and ensuring a smooth and positive Wiser experience

• Develop and monitor ticket/query data dashboards, analysing the data to build insights, and collaborate with the People Services team to address identified issues through continuous process improvement

• Oversee and control audit requests to ensure operational compliance, identify key findings, and provide recommendations to strengthen internal controls and procedures

• Be our team's Workday champion to ensure data accuracy and optimal working practices

• Oversee benefit administration processes in partnership with any relevant third parties

• Be a point of escalation for our Mobile Wiser initiative, in order to resolve complex international remote working requests

• Support the Payroll team with necessary documentation and/or information needed to process changes (e.g. new joiners, Wisers relocating, etc)

• Maintain and update TimeWise workbooks to ensure operational excellence across our time-related processes

• Keep Confluence content up to date, ensuring transparency and accessibility of information for Wisers, and thinking globally as well as locally for process efficiency, alignment and speed

Wider team/business focus areas

• Provide data analysis to understand our Wisers' needs and improve processes where possible through automation and deflection

• Role-model our ways of working across the team, providing mentorship and backup support

• Contribute towards our planning cycles, sharing ideas for improvements and projects

• Deliver on cross-team projects and initiatives, focussing on the Wiser experience and embracing tech where possible

• Keep informed about local employment laws and working practices, updating our processes, policies and guidance as necessary to remain compliant

• Embrace opportunities for growth by taking on tasks beyond your formal job description, reflecting our commitment to flexibility and professional development

• Estonian language skills and experience working with the local employment law

• Excellent written and verbal English communication skills

• Keen interest in a career focused on supporting people, improving their experience and delivering excellent customer service

• Can-do attitude and a positive customer-centric mindset

• Advocate for our Wise values and shared services evolution

• Strong growth mindset with the resilience and excitement for change in a hyper-growth environment

• Adaptable and solution-focused approach

• Eagle-eyed attention to detail

• Passion for tech and data, with the desire to embrace automation and other tech solutions

• Curiosity to learn and grow your operational knowledge and experience

• Able to manage time effectively by sequencing your tasks by priority and impact

• Ability to deal with confidential information in a professional and compliant way

• Self-aware and trustworthy, enabling you to collaborate well within your team and across other teams

If you're interested please apply by submitting your CV in English!

For everyone, everywhere. We're people building money without borders — without judgement or prejudice, too. We believe teams are strongest when they are diverse, equitable and inclusive.

We're proud to have a truly international team, and we celebrate our differences.
Inclusive teams help us live our values and make sure every Wiser feels respected, empowered to contribute towards our mission and able to progress in their careers.

If you want to find out more about what it's like to work at Wise visit Wise.Jobs.

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