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We’re looking for a FinCrime Quality Team Lead to join our growing team.

Purpose of the Role

The FinCrime Quality Assurance (QA) Team Lead plays a vital role in upholding the integrity and effectiveness of Wise's financial crime defenses. This position requires an individual who can guide and develop a high-performing QA team, ensuring the consistent, timely, and expert delivery of high-quality FinCrime reviews.

We are seeking a candidate with demonstrable, in-depth subject matter expertise in both Quality Assurance methodologies and Financial Crime regulations and typologies. You will be responsible for effective team performance management, workload optimisation, and fostering a collaborative and motivating environment. The FinCrime QA Team Lead will drive the identification and resolution of complex financial crime quality issues through detailed Root Cause Analysis, lead continuous improvement initiatives, and ensure the team's efforts are precisely aligned with organisational objectives, regulatory requirements, and critical stakeholder needs.

Key Responsibilities

As the FinCrime QA Team Lead, you will be accountable for the overall success and development of the Quality Assurance team, ensuring the high-quality and timely delivery of QA reviews, with a significant emphasis on FinCrime compliance and effectiveness.

1. Team Leadership & Performance

• Performance Management: Oversee individual and team performance, including setting and evaluating FinCrime-specific KPIs, conducting regular performance reviews, providing constructive feedback tailored to financial crime quality, and recognising achievements.

• Continuous Improvement & Development: Foster best practices through coaching, mentoring, and delegation, creating development opportunities for team members, particularly in advanced FinCrime analysis and QA techniques.

• Talent Development: Identify and nurture team talents through regular talent map check-ins, providing support, training, and knowledge-sharing opportunities focusing on evolving financial crime risks and QA excellence.

• Operational Oversight: Manage administrative tasks such as scheduling, interviewing, hiring (with a focus on FinCrime QA competencies), leave approvals, and organising team activities.

• Communication & Collaboration: Conduct bi-weekly 1:1s and team meetings to facilitate information sharing and foster a collaborative environment, discussing complex FinCrime cases and QA challenges.

2. FinCrime QA Expertise & Operational Excellence

• Strategic QA Oversight: Ensure the timely delivery of high-quality FinCrime QA reviews, managing task assignment and maintaining accurate central documentation that reflects robust financial crime controls.

• Capacity Planning: Perform demand vs. capacity calculations for the QA team and assigned FinCrime areas to optimise resource allocation, ensuring adequate coverage for critical financial crime review processes.

• Quality Reporting & Insights: Generate regular and timely reports on quality results, performance metrics, and key findings specifically related to FinCrime review accuracy and effectiveness. Present and deliver actionable insights, ensuring improvements are owned and followed up based on stakeholder frameworks and regulatory requirements.

• Root Cause Analysis (RCA): Conduct thorough Root Cause Analysis for identified issues in FinCrime reviews, contributing to effective problem-solving, preventing recurrence, and enhancing the overall FinCrime control environment.

• Mentorship & Knowledge Transfer: Act as a subject matter expert in both Quality Assurance and Financial Crime, providing hands-on mentoring, guidance, and development to team members. Ensure the continuous upskilling of the team in advanced QA methodologies and evolving FinCrime typologies and regulations.

• Continuous Improvement: Implement continuous improvement initiatives within the FinCrime QA team, sharing ideas with peers and management to enhance operational efficiency and FinCrime detection capabilities.

• Tool & Technology Utilisation: Optimise the team's use of QA tools and technology, providing training and leveraging solutions to streamline processes and improve efficiency, particularly for FinCrime monitoring and review systems.

3. Stakeholder Management & Communication

• Primary Point of Contact: Serve as the main liaison between the QA team and critical stakeholders (e.g., project managers, developers, customers), ensuring clear, proactive communication on FinCrime quality findings and remediation efforts.

• Stakeholder Engagement: Conduct regular meetings with stakeholders (weekly/monthly cadence) to share key findings, insights from FinCrime QA reporting, and actionable recommendations that drive FinCrime control enhancements.

• Action & Follow-up: Drive stakeholders to take necessary actions based on report findings and meeting outcomes, ensuring ownership, follow-up, and monitoring of impact on financial crime risk.

• Feedback & Alignment: Collect stakeholder feedback, act on shared improvement areas, and participate in relevant tribe or regional planning to ensure FinCrime QA actions align with broader FinCrime strategy and regulatory commitments.

• Change Management: Effectively manage and communicate changes within the team and to external stakeholders, ensuring understanding, facilitating adaptation, and monitoring progress to ensure successful integration, especially concerning updates to FinCrime policies.

We are seeking an exceptional individual who combines strong leadership capabilities with profound expertise in both Quality Assurance and Financial Crime. You will be instrumental in elevating our FinCrime QA function to meet and exceed regulatory expectations.

• Experienced Leader: You possess a proven track record of successfully leading, mentoring, and developing high-performing teams, specifically within a FinCrime or Quality Assurance context. Your leadership has resulted in measurable improvements in quality and team capability. You are skilled in coaching and developing others.

• FinCrime Subject Matter Expert: You bring a robust and demonstrable understanding of financial crime methodologies, principles, and regulatory requirements (e.g., AML, Fraud, Sanctions). You can confidently identify, interpret, and apply complex financial crime regulations to QA processes, with practical experience in reviewing and assessing complex financial crime cases.

• QA Methodologies Expert: You possess a strong understanding of diverse QA methodologies and principles, with a focus on driving quality outcomes in a highly regulated environment. You are adept at designing and implementing effective QA frameworks.

• Analytical & Problem-Solver: You excel at pinpointing critical problems related to financial crime quality, conducting thorough Root Cause Analysis, and delivering effective, sustainable solutions that genuinely mitigate risk.

• Data-Driven: You confidently utilise data and key metrics to guide decisions, enhance performance, and demonstrate tangible impact on FinCrime quality and efficiency.

• Exceptional Communicator: You communicate openly and transparently, effectively conveying complex technical and FinCrime-related information to diverse audiences, and influencing stakeholders to drive necessary actions.

• Change Champion: You embrace new solutions, proactively identify areas for improvement, and actively drive continuous process enhancements within the FinCrime QA domain.

If you're interested in the position please apply by submitting your CV and Cover Letter. In your cover letter, please answer the following questions:

• What is your motivation to apply to this position?

• Why does an organisation like Wise need a Quality Assurance team?

Salary range: €3325-4100 + RSU

For everyone, everywhere. We're people building money without borders — without judgement or prejudice, too. We believe teams are strongest when they are diverse, equitable and inclusive.

We're proud to have a truly international team, and we celebrate our differences.
Inclusive teams help us live our values and make sure every Wiser feels respected, empowered to contribute towards our mission and able to progress in their careers.

If you want to find out more about what it's like to work at Wise visit Wise.Jobs.

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