• Lead product discovery and enhancements for Zip’s in-store payment experience
• Be on the cutting edge of new ways to pay in-store, and provide instant buy-now-pay-later financing in physical stores
• Remote-first opportunity for US-based employees with the option to work in-person out of our Manhattan office

Start your adventure with Zip

We are a product-led company which means product management is a key function in driving Zip forward. We use modern product management techniques in both discovery and delivery of new features and enhancements. Product Managers at Zip work very collaboratively with engineering and design partners, as well as stakeholders like the data team, compliance and risk.

About the role

The Senior Product Manager II is responsible for owning and driving Zip’s buy-now-pay-later in-store experience further. This includes use of virtual cards, physical cards, store signage and merchant partnerships. The role requires expertise in retail store payments or point of sale terminals, as well as a strong ability to lead product discovery activities to figure out where to go next.

You will play a pivotal role in the future growth of Zip. You will be responsible for defining feature requirements, prioritizing projects, and partnering with engineering to get enhancements built.

Interesting problems you’ll get to solve

• Define and drive product strategy for the Zip’s in-store product(s), ensuring alignment with company goals and customer needs.
• Partner with engineering, design, and other cross-functional teams to ensure successful product development and delivery that meets both internal and external customer needs.
• Dive deep into data to analyze experiment results, identify trends, and make data-driven decisions to improve product performance and outcomes.
• Interview customers and merchants to identify pain points and needs around the Zip in-store experience.
• Create a roadmap for the future of in-store BNPL, and gain executive buy-in.
• Advocate for continuous improvement and customer-centric thinking, ensuring that product changes improve both the experience for external customers and the efficiency of internal teams.

What you’ll bring to the team

• 8+ years of product management experience with a focus on retail store payments or point of sale systems.
• Demonstrated experience in identifying, prioritizing and leading enhancements to a retail payment experience.
• Strong analytical skills with the ability to analyze experiment results, customer feedback, operational data, and service metrics to drive product decisions.
• Excellent communication and collaboration skills, capable of working cross-functionally with Customer Service, Product, Engineering, and other teams to deliver high-impact solutions.
• Customer-centric mindset, focused on improving the customer journey by reducing friction
• Bachelor’s degree in a relevant field (e.g., Business, Information Systems, or related field) is required. A graduate degree is a plus.
• Completion of a recognized training program in Product Management is preferred.

What you’ll get in return

Zip is a place where you’ll get out what you put in. The newness of our sector means we need to move at pace and embrace change, and our promise to you when you join the team is that you’ll feel empowered and trusted to make big things happen quickly.

We want you to feel welcome and as though you have the support to be yourself, and care for yourself at work. Because it’s important to us that you make the most of the opportunities you’ll get to grow your skills and your career, and be surrounded by smart, friendly people and leaders that have your back.

We think these are just some of the best things about being a Zipster. We will also offer you:

• Flexible working culture
• Incentive programs
• 20 days PTO every year
• Generous paid parental leave
• Leading family support policies
• 100% employer covered insurance
• Beautiful Union Square office with a casual dress code
• Learning and wellness subscription stipend
• Company-sponsored 401k match

Zip is committed to a straightforward and transparent pay structure. The actual base salary will be determined by various individualized factors, including job-related knowledge, skills, experience, location, internal equity, as well as other objective business considerations.

The annual base Pay Range for this position is $170,000 - $190,000. This range reflects our US national compensation (USN). Additional premium percentages may apply based on our tiered premium strategy.

Subject to those same considerations, the total compensation package for this position may also include other elements, including a bonus and/or equity awards, in addition to a full range of medical, financial, and/or other benefits.

If hired, employees will be in an 'at-will position' and the Company reserves the right to modify base salary (as well as any other discretionary payment or compensation or benefit program) at any time, including for reasons related to individual performance, Company or individual department/team performance, and market factors.

Be a part of a team that reflects the diversity of our customers

We pride ourselves on being a workplace that provides equal opportunities to people of all ages, cultural backgrounds, sexual orientations, gender identities, abilities, veteran status, and everything else that makes you unique.

Equally, we’re committed to ensuring our recruitment processes are accessible and inclusive. Please let us know If there are any adjustments that need to be made to ensure you have a fair and equitable experience.

And finally…get to know us

Zip Co Limited (ASX: ZIP) is a digital financial services company, offering innovative, people-centred products.

Operating in two core markets - Australia and New Zealand (ANZ) and the US, Zip offers access to point-of-sale credit and digital payment services, connecting millions of customers with its global network of tens of thousands of merchants.

We’re proud to be a values-led business and our values - Customer First, Own it, Stronger Together and Change the Game - guide us in everything we do.

I acknowledge by clicking "Submit Application", that the information provided is true and correct. I also understand that any willful dishonesty may render for refusal of this application or immediate termination of employment. By providing your information, you acknowledge that you have read our Zip Applicant and Candidate Privacy Notice and authorize Zip to process your data subject to those terms

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Before you apply, give Zip a try -> rebrand.ly/check-zip-out