• Be the voice of Zip internally and externally
• Partner with teams across the business to develop accurate, engaging and timely communications
• Work flexibly from our Sydney office

Write your story with Zip

We are looking for a versatile and experienced communications specialist to lead external and internal communications in Australia and New Zealand. You will partner across the organisation to shape our narrative and execute integrated communications campaigns that promote our purpose, innovation and impact, and engage our team.

Interesting problems you’ll get to solve

External Communications

• Develop and lead an external communications plan aligned with our strategic priorities and purpose. Work with different areas of the business to produce key messaging and narratives, ensuring consistency of tone, message and brand.
• Responsible for producing high-quality external communications across various channels, including press releases, website and social media content and thought leadership materials.
• Work with the Marketing and Communications teams to plan and execute a calendar of PR initiatives, finding innovative ways to tell our customer and merchant stories.
• Develop and maintain relationships with key media and journalists (including business, technology and consumer finance), prepare press releases and promptly manage media enquiries.
• Identify and support executive thought leadership initiatives, impactful speaking opportunities, and award entries.
• Brief and work with agency partners, as needed.

Internal Communications

• Develop and implement an internal communications strategy aligned to our values, purpose, and strategic priorities.
• Create compelling content for a range of channels (eg, Intranet, Slack, all-staff meetings, videos), with responsibility for managing those channels.
• Develop and maintain an editorial calendar and coordinate messaging across various areas of the business (eg, People & Culture, Product, IT, Marketing, Commercial, Risk) to support organisational alignment and engagement.
• Partner with executive leadership and People & Culture to support communications around business priorities, milestones and change initiatives.
• Monitor and report on communication performance metrics, identifying opportunities for continuous improvement.

What you'll bring to the team

• Tertiary education in communications, public relations, journalism or related field.
• Ideally 8+ years’ experience in communications; ASX-listed or sector experience in technology, financial services or payments sectors preferred.
• Exceptional verbal and written communications skills.
• Track record of delivering innovative and impactful communications for different audiences.
• Experience working with team members at all levels and influencing senior stakeholders.
• Strong interpersonal skills; collaborative team player who thrives in a fast paced environment; commitment to excellence and attention to detail.
• An aptitude for identifying and managing risks. Whether you are a People Manager or an Individual Contributor, we are all leaders at Zip, therefore effective risk management is important to how we run our business and part of all our roles.
• Our values in your DNA: Customer First, Own It, Stronger Together and Change the Game

What you’ll get in return

As we write this next exciting chapter in our story, we will continue to move at pace and embrace change. For you, this might mean opportunities to learn new skills with hands-on experience, broader responsibilities, or the buzz of seeing your work impact customers faster.

Zip is a place where you’ll get out exactly what you put in. When you join the team, we'll do our best to make sure you can be yourself and surround yourself with smart, friendly colleagues and leaders who have your back, so that you can make the big things happen.

Zipsters tell us these are just some of the best things about working here. You’ll also receive:

• 25 days paid leave annually, including birthday leave and quarterly wellbeing days
• 16 weeks paid parental leave for primary carers, and 4 weeks for supporting carers
• Family support policies including miscarriage bereavement leave and domestic violence leave
• Mental health and wellness initiatives, including $299 annual wellbeing allowance, free access for you and family members to our EAP service Sonder, discounted private health insurance , and great rates on fitness sessions through ClassPass
• 2 days paid volunteering leave per year
• Fee-free Zip products, and discounts with Zip merchant partners (AU)
• Team social events, epic offices, free breakfast daily, and weekly free lunches (Sydney and Melbourne)

Be a part of a team that reflects the diversity of our customers

We pride ourselves on being a workplace that provides equal opportunities to people of all ages, cultural backgrounds, sexual orientations, gender identities, abilities, veteran status, and everything else that makes you unique.

Equally, we’re committed to ensuring our recruitment processes are accessible and inclusive. Please let us know If there are any adjustments that need to be made to ensure you have a fair and equitable experience.

And finally…get to know us

Zip Co Limited (ASX: ZIP) is a digital financial services company, offering innovative, people-centred products that bring customers and merchants together.

Operating in two core markets - Australia and New Zealand (ANZ) and the US, Zip offers point-of-sale credit and digital payment services, connecting millions of customers with its global network of tens of thousands of merchants.

We’re proud to be a values-led business and our values - Customer First, Own it, Stronger Together and Change the Game - guide us in everything we do.