• Strategic operator with a track record of navigating ambiguity, connecting cross-functional efforts, and turning complex challenges into actionable strategies that drive measurable results
• Acts as a trusted thought partner to senior leadership—leading planning cycles, surfacing insights, driving org-wide alignment, and enabling smarter, faster decisions across Zip US
• Remote-first opportunity for US-based employees with the option to work in-person out of our Manhattan office

Start your adventure with Zip

We are looking for a strategic, analytical, and execution-oriented Strategy Manager to help define, shape and drive Zip US’s most important business priorities. As part of the Strategy & Operations team, you’ll work closely with leadership to define strategic direction, translate company goals to action, and ensure alignment across cross-functional initiatives.

This role is ideal for someone who thrives at the intersection of strategy and execution: comfortable zooming out to frame complex business problems and zooming in to get to the “how” behind the “what”. You’ll act as a key thought partner to senior leaders, help drive key strategic planning processes, and lead a Strategy Analyst to produce insights and recommendations that drive performance. If you enjoy bringing structure to ambiguity, connecting the dots across teams, driving meaningful business outcomes, and being part of a lean but nimble organization, this role is for you

Interesting problems you’ll get to solve

Strategic Planning & Execution

• Lead core components of Zip’s annual planning process (“Plan on a Page”) and in-year alignment cycles translating top-line goals into actionable, measurable initiatives
• Partner with leadership to identify and align on strategic priorities, focus areas, and success metrics
• Build strategic frameworks that bridge long-term vision with near-term execution
• Develop clear, compelling deliverables and narratives that shape executive decision-making and org-wide communication

Business & Market Intelligence

• Conduct in-depth market, competitor, and ecosystem analyses to guide strategic and product direction
• Own the creation of monthly, quarterly, and ad hoc intelligence reports, highlighting market shifts, customer behavior trends, and competitive dynamics
• Identify emerging risks and whitespace opportunities in the BNPL and broader payments landscape
• Leverage AI tools to enhance market scanning, competitor benchmarking, and scenario planning, bringing speed, precision, and depth to intelligence outputs

Cross-Functional Leadership & Problem Solving

• Collaborate with leaders across Product, GTM, Risk, Ops, and Finance to define business problems and assess strategic opportunities
• Drive prioritization and decision-making by delivering structured, data-informed recommendations
• Lead and facilitate working sessions to align teams on initiatives, milestones, and execution plans
• Directly support or lead delivery of critical cross-functional initiatives from idea through execution

Communication & Stakeholder Engagement

• Create and deliver high-impact presentations for executive meetings, cross-functional forums, and external partners
• Translate complex data and analysis into clear, concise, and actionable storytelling
• Shape the content and structure of key business rhythms, including Monthly and Quarterly Business Reviews
• Serve as a central hub between Strategy & Ops and partner teams, ensuring alignment, clarity, and follow-through

Team Leadership

• Manage and coach the Strategy Analyst, developing their capabilities in structured thinking, problem-solving, and storytelling
• Foster a high-performing, collaborative, and growth-oriented team culture
• Champion continuous improvement in how the team operates and drives impact across the business

What you’ll bring to the team

• 5+ years of experience in strategy, consulting, business operations, or a similar role
• 3+ years of leadership experience, including managing direct reports or leading cross-functional initiatives
• Bachelor’s degree in Business, Finance, Economics, or a related field
• Market awareness and business acumen, particularly in fintech, payments, or consumer lending
• Demonstrated experience in financial services, fintech, or related industries preferred
• Strong strategic thinking and analytical problem-solving skills
• Experience building financial models and developing business cases to inform decisions
• Proven ability to translate complex ideas into clear, executive-ready presentations and narratives
• Strong proficiency in Excel / Google Sheets and PowerPoint / Slides
• Applied experience using AI or AI-assisted tools (e.g., GenAI, LLMs, analytics platforms) to improve research, analysis, or planning workflows
• Demonstrated success working cross-functionally to align stakeholders and drive execution
• High degree of comfort with ambiguity; able to bring structure and clarity to complex, evolving problems
  

What you’ll get in return

Zip is a place where you’ll get out what you put in. The newness of our sector means we need to move at pace and embrace change, and our promise to you when you join the team is that you’ll feel empowered and trusted to make big things happen quickly.

We want you to feel welcome and as though you have the support to be yourself, and care for yourself at work. Because it’s important to us that you make the most of the opportunities you’ll get to grow your skills and your career, and be surrounded by smart, friendly people and leaders that have your back.

We think these are just some of the best things about being a Zipster. We will also offer you:

• Flexible working culture
• Incentive programs
• Unlimited PTO
• Generous paid parental leave
• Leading family support policies
• Company-sponsored 401k match
• Learning and wellness subscription stipend
• Beautiful Union Square office with a casual dress code
• Industry-leading, employer-sponsored insurance for you and your dependents, with several 100% Zip-covered choices available

Zip is committed to a straightforward and transparent pay structure. The actual base salary will be determined by various individualized factors, including job-related knowledge, skills, experience, location, internal equity, as well as other objective business considerations.

The annual base Pay Range for this position is $116,000 - $130,000 USD. This range reflects our US national compensation band (USN). Additional premium percentages may apply based on our tiered premium strategy. Subject to those same considerations, the total compensation package for this position may also include other elements, including a bonus and/or commission awards, in addition to a full range of medical, financial, and/or other benefits.

If hired, employees will be in an 'at-will position' and the Company reserves the right to modify base salary (as well as any other discretionary payment or compensation or benefit program) at any time, including for reasons related to individual performance, Company or individual department/team performance, and market factors.

Be a part of a team that reflects the diversity of our customers

We pride ourselves on being a workplace that provides equal opportunities to people of all ages, cultural backgrounds, sexual orientations, gender identities, abilities, veteran status, and everything else that makes you unique.

Equally, we’re committed to ensuring our recruitment processes are accessible and inclusive. Please let us know If there are any adjustments that need to be made to ensure you have a fair and equitable experience.

And finally…get to know us

Zip Co Limited (ASX: ZIP) is a digital financial services company, offering innovative, people-centered products.

Operating in two core markets - Australia and New Zealand (ANZ) and the US, Zip offers access to point-of-sale credit and digital payment services, connecting millions of customers with its global network of tens of thousands of merchants.

We’re proud to be a values-led business and our values - Customer First, Own it, Stronger Together and Change the Game - guide us in everything we do.

I acknowledge by clicking "Submit Application", that the information provided is true and correct. I also understand that any willful dishonesty may render for refusal of this application or immediate termination of employment. By providing your information, you acknowledge that you have read our Zip Applicant and Candidate Privacy Notice and authorize Zip to process your data subject to those terms. Zip participates in the federal government’s E-Verify program

Before you apply, give Zip a try -> rebrand.ly/check-zip-out